Eeze is a Malta-based, technology-driven company that has been developing world-leading online gaming solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling specialists who remain at the frontiers of innovation within this ever-evolving industry. With a focus on being an international B2B Slots and Live Casino provider with our Eeze brand, we have over 900 talented team members based in various locations across Europe, with our headquarters and studio in Malta - Europe’s leading iGaming hub.

Role & Key Responsibilities

Operational Leadership

• Provide leadership to the team of Shift Managers, empowering them to ensure a professionally managed studio.

• Oversee the overall performance of live games and ensure compliance with internal quality standards and regulatory requirements.

• Conduct regular reviews of operational processes and recommend improvements for efficiency and effectiveness.

Staff Management

• Manage and mentor Shift Managers, fostering team development and a culture of high performance.

• Conduct performance evaluations and provide constructive feedback to Shift Managers and their teams.

• Coordinate training and development programs for new and existing staff, ensuring adherence to operational standards.

Real-Time Operations Oversight

• Monitor live operations for any issues, ensuring immediate corrective actions are taken and documented.

• Foster communication among different departments (Tech, Surveillance, Operations, Admin, etc.) to address operational challenges efficiently.

• Ensure timely reporting and logging of incidents and follow up on unresolved issues.

Policy Enforcement and Compliance

• Enforce company policies, studio etiquette, and code of conduct across all operational staff.

• Address and escalate non-compliance issues as needed and conduct training on SOP updates or revisions.

• Ensure adherence to safety, security, and responsible gaming standards throughout the casino.

Reporting and Accountability

• Compile and present detailed shift reports to upper management, including performance metrics, operational challenges, and staff developments.

• Manage the shift handover process effectively, providing clear updates to incoming managers to ensure seamless operations.

• Track and analyze operational KPIs, addressing deviations with appropriate action plans.

Crisis Management

• Serve as a point of escalation for serious incidents or emergencies, ensuring adherence to company protocols during crises.

• Lead the response to unusual activities or AML concerns, coordinating with Compliance/Legal and other relevant departments.

• Additional ad-hoc duties may be requested as per company requirements.

Key Skills & Competencies

• Exemplary leadership and command presence, with the ability to inspire and manage a diverse team.

• Excellent problem-solving and conflict-resolution abilities, with high emotional intelligence.

• Strong understanding of live casino operations, gameplay regulations, and risk management principles.

• Ability to thrive in high-pressure environments and multitask efficiently.

• Proactive, detail-oriented, and focused on continuous improvement.

Experience & Requirements

• Extensive experience in live casino operations (Shift Manager, Pitboss, Senior Dealer, or similar).

• Proven track record of leadership and managing operational teams.

• Strong familiarity with studio workflows, card room processes, and casino dynamics.

• Flexibility to work weekends, and/or holidays.

• Exceptional written and verbal communication skills.

Success Indicators

• High levels of operational excellence with minimal incidents during shifts.

• Strong compliance with all SOPs and effective implementation of corrective actions.

• Enhanced staff performance and morale under the leadership of the Senior Shift Manager.

• Positive and professional studio atmosphere that encourages teamwork and collaboration.

• Accurate reporting and accountability for operational metrics and staff development.
  
  What’s in it for you?

• Experience a dynamic and team-orientated work environment.

• Opportunities for personal growth and learning.

• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.

• 24 days paid holiday per year. This is in addition to local public holidays.

• Life Assurance (2x annual salary).

• Private Medical Insurance.

• Access to an in-house gym.

• €400 annual wellness allowance.

• Team Building Opportunities.

• €80 food allowance.

• Parking (limited).

• Local discounts and more.