Company Summary

Eeze is a Malta-based, technology-driven company that has been developing world-leading online gaming platforms and solutions since 1999. Underpinned by a history that directly interconnects with the rise of online gambling, the company has been a key pioneer within the international market. Over the years, Eeze has amassed a world-class team of gambling specialists who remain at the frontiers of innovation within this ever-evolving industry. With a focus on being an international B2B Live Casino provider with our Eeze brand, we have over 500 talented team members based in various locations across Europe, with our headquarters and studio in Malta - Europe’s leading iGaming hub.

Job Purpose

The Shift Manager is the highest on-duty authority within the studio during their assigned shift. Although not a direct people manager, this role holds full operational ownership of the live casino studio environment. The Shift Manager ensures that all gam es, processes, and support functions are running smoothly, safely, and in full compliance with company policies and Standard Operating Procedures. The Shift Manager oversees card room operations, including oversight of shufflers and shuffle leads, ensuring that card preparation meets operational, security, and quality standards. This role requires strong decision-making, situational awareness, discipline enforcement, and the ability to control a high-activity environment while maintaining operational excellence.

Studio Operations Oversight

• Act as the highest authority in the studio during shift hours, ensuring a professionally managed and controlled working environment.

• Ensure all games are operating according to SOPs, regulatory requirements, and internal quality standards.

• Oversee real-time game operations monitoring, table performance, and incident handling.

• Ensure proper staffing levels at tables, breaks, rotations, and support areas in collaboration with Pitbosses and Officers.

• Take immediate corrective action when deviations, delays, or operational risks appear.

Discipline & SOP Compliance

• Enforce company policies, studio etiquette, and code of conduct among all operational staff.

• Ensure all team members (Game Presenters, Pitbosses, Officers, Shufflers, and Support Staff) strictly follow SOPs.

• Address non-compliance issues on the spot, escalating to Senior Shift Manager or HR when necessary.

• Maintain a high standard of professionalism on the studio floor, including appearance, behaviour, and performance quality.

Real-Time Issue Management

• Handle and resolve operational incidents promptly, including table downtime, technical issues, mistakes in dealing, game flow disruptions, or player-impacting events.

• Communicate with relevant departments (Tech Team, Product, Security) to quickly address issues.

• Log all incidents accurately and ensure follow-up actions are completed.

Card Room Oversight

• Supervise shufflers, shuffle leads, and card preparation workflows.

• Ensure cards undergo proper checking, chemmy procedures, machine shuffling, and sealing based on SOP.

• Monitor card stock, canister flow, and availability of prepared decks for all tables.

• Maintain card security standards and documentation.

• Escalate discrepancies or card quality concerns to senior management.

Staff Support & Leadership Presence

• Act as the main point of contact for all roles on shift: Game Presenters, Pitbosses, Officers, Shufflers, and Leads.

• Provide coaching, support, and guidance in real-time to maintain a high performance and morale.

• Manage break schedules and floor movements to guarantee operational continuity.

• Ensure new staff (trainees, newly promoted crew) receive correct guidance during live operations.

Reporting & Handover

• Complete detailed end-of-shift reports to the Senior Shift Manager, including incidents, staffing issues, performance notes, and card room updates.

• Conduct professional shift handovers, ensuring incoming managers and teams receive accurate status updates.

• Track operational KPIs during shift and highlight deviations or urgent actions.

Safety, Security & Regulatory Compliance

• Ensure studio security protocols are respected at all times.

• Respond to emergency situations following company guidelines.

• Ensure responsible gaming standards and regulatory rules are upheld across all games.

• Report any suspicious activity or behaviour (including AML concerns) immediately to Compliance or appropriate departments.

Additional ad-hoc duties may be requested as per company requirements.

Key Skills & Competencies

• Strong command presence and confidence in leading a large operational floor.

• Excellent communication and decision-making abilities.

• High emotional intelligence and conflict-resolution skills.

• Strong understanding of live casino operations, gameplay rules, and workflows.

• Ability to multitask in a high-pressure environment.

• Proactive, detail-oriented, and solution-driven mindset.

• Ability to maintain discipline while fostering a professional, motivating atmosphere. Experience & Requirements

• Previous experience in live casino operations (Pitboss, Senior Dealer, Officer, or similar).

• Strong working knowledge of studio workflows, card room processes, and table operations.

• Understanding of player behaviour, game flow dynamics, and risk management.

• Ability to work rotating shifts including nights, weekends, and public holidays.

• Excellent written and verbal communication skills.Success Indicators

• Smooth and incident-free shift operations.

• Compliance with all SOPs and zero tolerance for deviations.

• Effective leadership presence with strong studio discipline.

• High staff morale and operational readiness.

• Accurate and timely reporting.

• Proper card room functioning during periods of oversight.

What’s in it for you?

• Experience a dynamic and team-orientated work environment

• Opportunities for personal growth and learning

• An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome

• 24 days paid holiday per year, in addition to local public holidays

• Birthday Leave, a paid day off in the month of your birthday

• Competitive Salary

• Risk Benefits such as Private Medical Insurance and Life Assurance (2x annual salary)

• Annual Wellness Allowance

• Team Building Opportunities

• Monthly Lunch Allowance

• Parking (limited)

• Local discounts and more.
  
  

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.