Role Summary

As a Live Casino Scheduling Officer, you will be responsible for ensuring the smooth operation of live dealer games in a studio environment. Collaborating with other floor operations teams, your main responsibility will be to manage schedules and rotations for dealers and support staff to maintain seamless 24/7 casino operations, while ensuring compliance with all anti-collusion regulations. You will play a crucial role in guaranteeing that all table games and workstations operate continuously, twenty-four hours a day, seven days a week, or as necessitated by the company’s operational requirements.

Key Responsibilities:

• Develop and manage rotation schedules for tables and workstations for every shift for all Floor Operations and Service Teams, ensuring equitable distribution while adhering to anti-collusion regulations.

• Foster and maintain strong working relationships with Team Managers and Floor Operations Teams, facilitating clear and effective communication regarding schedule changes, emergencies and replacements.

• Assess and address the impact of any modifications to table or workstation rotations during the shift, resolving conflicts in a collaborative manner; identify and arrange for replacements as required.

• Ensure accurate record-keeping of shifts, breaks, and working hours, and forecast staffing needs based on data analytics and trends.

• Provide periodic and ad-hoc reports as needed to management.

• Complete any additional duties as requested by the company.
  

Qualifications, Skills and Experience:

• Diploma or degree in Business Administration, Human Resources, Hospitality Management, or related fields.

• Proficiency and experience in workforce planning or scheduling. Previous experience in a live casino or iGaming company is a strong asset.

• Intermediate-to-advanced MS Excel skills for scheduling and reporting purposes to enable creation, management, and adjustment of complex shift schedules.

• Skill and efficiency in multitasking and quick-thinking when addressing unexpected situations, changes or emergencies such as sick leaves and no-shows.

• Understanding of labor laws, shift regulations, and compliance requirements.

• Ability to work on a 24/7 basis, including night shifts.

• Strong interpersonal skills to resolve scheduling conflicts and handle staff concerns diplomatically.

• Excellent verbal and written communication skills for clear, concise reporting and liaising between different teams.

• Ability to effectively communicate with dealers, supervisors, and other departments.

What is in for you:

• Competitive Salary.

• Annual Performance Evaluation.

• €400 Annual Wellness Allowance.

• Night shift Allowance.

• Monthly Food Allowance.

• Monthly Transport Allowance.

• Private Health insurance.

• In-House gym.

• Social events - company parties, BBQ parties, Friday Beers, Birthday celebrations.