Job Description

The Service Manager shall be assigned the responsibility for the operation of all tables, creation of high employee morale, all in accordance with established policies and practices. The candidate is responsible for monitoring Game Presenters and Pitboss inside the Pit including Service Support Officer (SSO) during the shift and assist monitoring Shuffle Leads/ Shufflers in the absence of Card Room Manager during the shift.

Responsibilities

• Ensure that studio/service room/card room staff are knowledgeable and aligned with the Company Policies and Procedures.

• Collates and prepare monthly reports (Game Presenters’ performance, table incidents, etc.)

• Update and maintain table rotation so shift is adequately staffed.

• Supervises Game Presenter, Pitboss, Service and Support Officers and Floor Operations Officers (FOO) on assigned shifts.

• Update and monitor Game Presenters /Shuffler/SSO/FOO schedule during the shift.

• Responsible for Game Presenters uniforms during the shift.

• Resolves work related issues within the department.

• Maintain smooth operation inside the PIT/Service Room/Card Rooms during the shift.

• Reviews all table incidents during the shift and escalates any abnormal incidents to Product Team/Customer Support.

• Responsible to send Shift Report.

• Carry out any ad hoc duties that might be required from time to time according to the Company’s exigencies.

Requirements

• At least (2) years of experience in a similar role in Live Casino environment.

• A proven track record of successful leadership and team management.

• Ability to lead and motivate the team.

• Quick thinking and ability to make decisions under pressure.

• Data driven.

• Ability to work on 24/7 shift rotation.

• Strong verbal and written communication skills.

• Ability to conduct training to the team.

• Extensive knowledge of game procedures and settlements.

• Ability to handle multiple tasks simultaneously.

• Strong character and direct communication on feedback, along with managing conflicts while ensuring transparency.

• Able to coach and mentor the team members to develop their skills and reach their full potential.

What’s in it for you?

• Competitive salary and annual performance review.

• €400 annual wellness allowance.

• Monthly Food allowance.

• In-House Parking (limited).

• Life Assurance (2x annual salary).

• Private Medical Insurance.

• Access to an in-house gym.

• Night shift Allowance.

• Team Building Opportunities.

• Lunch and fruit provided at the office.

• Local discounts and more.