Role & Key Responsibilities:

The HR Business Partner (HRBP) for the Operations function (mainly Live Casino) will work closely with senior leaders and operational teams to align HR strategy with business goals. This role will support the operational needs of the live casino environment, focusing on talent management, employee engagement, performance, and organisational development. The HRBP will play a critical role in ensuring that HR practices are optimized to support the high-demand and dynamic nature of live casino operations, fostering a positive and productive workplace culture.

Key Responsibilities:

Partner with senior leadership and operational managers within the live casino function to provide HR guidance, ensuring that HR strategies are tailored to the specific needs of the operations team and provide guidance to improve leadership capability. Address day-to-day HR concerns, provide support with workforce planning, and ensure operational HR issues are handled efficiently.

Work closely with managers to implement performance management processes, including setting clear goals, providing feedback, and conducting performance reviews. Support the development and implementation of training programs to enhance employee skills, improve performance, and prepare employees for future growth opportunities within the organization.

Actively monitor employee engagement within the live casino operations and work with managers to implement programs that promote job satisfaction, motivation, and retention. Address any concerns or issues that impact morale and support efforts to strengthen company culture, ensuring a positive and productive working environment.

Serve as the first point of contact for employee relations matters within the live casino operations. Provide guidance on resolving conflicts, managing grievances, and promoting a harmonious work environment while adhering to company policies and legal regulations.

Ensure that all HR policies, processes, and procedures are consistently followed within the live casino operations. Stay up to date with relevant labour laws and regulations, ensuring compliance in all employee relations matters and day-to-day operations with risks managed proactively.

Assist in the management of change within the live casino operations, particularly during transitions, such as new software/system implementations, procedural updates, or organisational changes. Support the smooth transition of teams, ensuring employee concerns are addressed.

Track key HR metrics related to turnover, performance, attendance, and employee satisfaction within the live casino operations. Provide actionable insights to management to help improve HR processes and operational efficiency.

Engage with with fellow HR Business Partners across regions and functions, sharing insights, aligning on best practices, and providing mutual support to ensure consistent and high-quality HR delivery across the organization while adapting approaches to meet local business and regulatory requirements.

Collaborate with other HR functions, including Talent Acquisition, Learning & Development, Compensation & Benefits, and HR Administration, to ensure cohesive HR support is provided to the live casino operations team.

Work with other HR leaders and the global team to ensure alignment of VP of HR OKR’s with broader organisational strategies, sharing best practices and ensuring seamless service delivery.

Qualifications, Skills and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field. HR certifications are a plus.

• Minimum of 8 years of HR experience

• Experience in the gaming, hospitality, or entertainment industry, particularly in live casino operations, is highly desirable.
• Proven experience in talent management, employee relations, and performance management in operational teams.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with employees, managers, and senior leadership.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
• Strong problem-solving skills and the ability to mediate employee relations issues effectively.
• Knowledge of HR best practices and legal requirements.
• Proficient in HRIS systems, Microsoft Office, and HR reporting tools.
• Proven leadership abilities, with experience managing teams and developing talent.

Personal Traits:

• Strong business acumen and understanding of corporate functions.
• High level of discretion, confidentiality, and ethical standards.
• Proactive, with a results-oriented approach and a focus on continuous improvement.

What’s in it for you?

• Opportunities for personal growth and learning
• An open, inclusive, and supportive team where you will be valued, and your suggestions are always welcome
• 24 days of paid holiday per year, in addition to local public holidays
• Hybrid working (3 days in office / 2 days from home)
• Life assurance (2× annual salary)
• Private medical insurance
• Access to an in-house gym
• €400 annual wellness allowance
• €80 monthly lunch allowance
• Team-building opportunities
• Parking
• Local discounts and more