Key Responsibilities:

• Providing support to end users for IT incidents
• Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
• Providing hardware and software support and solutions to end users on desktop and laptop problems
• Providing support on all corporate platforms/applications during establishment and to end users after online
• Ensuring uptime of all desktop systems in line with any SLAs
• Providing regular progress reports to management
• Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner
• Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
• Keeping asset management systems up to date at all times
• Providing network infrastructure and security establishment at corporate level/ in new working site

Qualifications:

• BS degree in Information Technology, Computer Science or equivalent
• At least five years hands-on technical support experience in Windows Server and VMware environment
• Candidates with less experience may consider the IT Officer position.
• Hands-on experience in supporting VPN and remote desktop user in a corporate network environment
• Familiar with Microsoft Active Directory and Exchange
• Knowledge of Office 365, Microsoft 365 and Azure
• Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage
• Knowledge in Security Product, such as FortiGate, SonicWall and Firepower